Thank you for your cooperation, and I look forward to keeping you updated on the progress of the new driver. Should you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. One example would be the Disney Infinity bases designed to work with specific video game consoles such as the Xbox One or PlayStation 4. Not all hardware with a USB cable is meant to work with Windows 10. Your patience and understanding are highly valued as we work to provide you with a comprehensive solution. Make sure that the USB device is meant to connect to a Windows 10 computer or tablet. Go to Device Manager (right click on My Computer, choose Manage and then find Device Manager in the left panel), or right click on Start Menu for Windows 10 and select Device Manager. This way, you'll be promptly notified and can proceed to try out the driver to see if it resolves the recording issue you're facing. In order to manually update your driver, follow the steps below (the next steps): 1. For more information about Windows audio support, see the Audio Device Technologies for Windows website. For more information, see 'USBAudio Class System Driver' in Kernel-Mode WDM Audio Components. However, rest assured that I'll reopen this ticket once the new driver is ready for release. Microsoft provides support for the USB audio device class with the Usbaudio.sys driver. Given that we are in the process of developing this driver, I'll proceed to close this ticket for now. To address this, our team is actively working on creating an updated audio driver that will allow your computer to recognize the Spark 40 as an audio interface for recording purposes. I regret to inform you that the situation you've described is a known issue that occurs with our newer batch of Spark 40 amps. Select USB Root Hub (USB 3.0), then select Next. Select Browse my computer for driver software > Let me pick from a list of available drivers on my computer. Select the Driver tab, then select Update Driver. Right-click (or tap and hold) USB Root Hub (USB 3.0) and select Properties. I understand how frustrating that can be. Access the Device Manager as in the first step above. Show me where to locate my serial number or SNID on my computer. I'm sorry that the driver does not detect your Spark 40. Enter your device serial number, SNID or model number. "This is Heyling from Positive Grid Support.
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